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Tartan Trader - Engraved Personalised Gifts
Total: £0.00

Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you.

Please read these terms and conditions carefully.

Your statutory rights are not affected.

Design Variation

While Tartan Trader makes every effort to ensure that goods supplied correspond in every respect to the sample displayed on the website, its specification and description, Tartan Trader is not responsible for minor variations in specification, colour and other design features. In the case of business purchasers, no such minor variation shall entitle the Purchaser to rescind the contract or shall be the subject of any claim by the Purchaser against Tartan Trader.

Refunds and Contract Cancellation

Refunds are issued at the discretion of Tartan Trader's management team.

If you are a consumer, you have the right to cancel the contract and receive a full refund.

You must inform us either in writing or by email of your intention to cancel the contract within 14 days. This 14 day period commences on the day after your goods are delivered. You then have a reasonable period to return the goods to us.

You must return the goods to us at your own cost in an unused and re-saleable condition. We advise that you make sure that the goods are adequately insured before posting and that you obtain proof of postage, as Tartan Trader will not be held liable for any loss of goods posted.

Once your goods have been received, we will refund the total sum of money paid by you for the goods within 30 days of receiving the cancellation in writing or by email from you. In the event that the goods that you have returned are found to be faulty, we will also refund the postage costs incurred by returning the goods to us. If your goods are not found to be faulty, we will not reimburse your return postage costs.

This does not affect your statutory rights as a consumer.

Please read the return procedure before returning goods to Tartan Trader.

Please send returns to:

Tartan Trader Personalised Gifts
Suite 10 The Hall, Rugby Road,
Wolston, Coventry


All web design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this website are copyright. Tartan Trader and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Tartan Trader or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication without prior written consent from Tartan Trader is strictly prohibited.


Tartan Trader does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice.

Company details and address:

Tartan Trader Personalised Gifts
Suite 10 The Hall, Rugby Road,
Wolston, Coventry

For any queries or complaints about goods or services please email us or write to the above address.

You can also telephone Customer Services (see Contact Us for details of telephone numbers and office hours).

Failure by Tartan Trader to enforce any of these terms and conditions will not affect its right to enforce the remaining terms and conditions. The laws of England and Wales shall govern the contract between us and any dispute will be resolved exclusively in the courts of England and Wales. We operate a complaints handling procedure, which we will use to resolve disputes when they first arise.

A copy of these terms and conditions and your order may not be kept on file by us. We therefore advise you to print a copy of them to keep for your information in the future.

These terms and conditions are subject to change at any time without prior notice to you. We advise you to keep a printed copy of these terms and conditions for your reference.