Customer Service Makes You King

After receiving a request from a customer to engrave a 4 verse poem on to one of our hip flasks, we decided to oblige without a second though as giving a good service is one of our main policies.

Sending the customer a quote to engrave both sides of the hip flask (2 verses on each side) the customer did not hesitate to come back to us and purchase the item with engraving.

The customer has now received the engraved item and below is the email send to us:-

I just want to say a huge thank you for the excellent service that I have received. You should be very proud of your great customer service and remarkably quick product turnaround! I will certainly be using your service again and am sure to recommend it to my friends and family. It’s such a pleasure to do business with you! I thought that you might like to know that one of my quotes for the same engraving job was £121. You did it for £3.57. Enough said!

It just goes to show if you put a lot of effort in to good customer service you get the rewards and seeing as we have already been awarded “The guild of Master Craftsmen” back in April 2009 we aim to keep on going down the road of “Good Customer Service”

Know more about our engraved gifts online.

Philip

About Philip

The Tartan Trader Blog shows the lighter side of our business. If you would like to get in touch call us on 0247 6937 386

Philip

About Philip

The Tartan Trader Blog shows the lighter side of our business. If you would like to get in touch call us on 0247 6937 386
This entry was posted in News. Bookmark the permalink.

Comments are closed.